Contact Us
At jevyra, we value every customer and are committed to providing helpful and responsive customer support. Whether you have questions before placing an order or need assistance after your purchase, our team is here to help.
Customer Service Email:
You can contact us regarding:
- Product information and specifications
- Bracelet sizing questions
- Order status inquiries
- Shipping questions
- Return and refund requests
- Damaged, defective, or incorrect items
- General website and purchasing questions
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This allows our team to locate your order more efficiently and provide a faster response.
If you receive an item that appears damaged, incorrect, or different from what you ordered, please contact us with your order details and clear photos of the product and packaging. This information helps us understand the situation and provide the most appropriate solution.
Customers are welcome to contact us before purchasing if they need additional information about product materials, sizing, care instructions, availability, shipping options, or any other concerns.
Please ensure that the email address provided during checkout is accurate so that you can receive order confirmations, shipping updates, and important customer service communications.
Our customer service team will make reasonable efforts to respond to inquiries as quickly as possible. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.