Return Policy
At jevyra, customer satisfaction is important to us. We accept eligible returns and provide refunds according to the conditions outlined in this Return Policy.
If you wish to request a return, please contact our customer service team before sending the product back:
Please include:
- Order number
- Customer name
- Email address used for the order
- Product information
- Reason for requesting a return
Returned products must be in their original condition and should not show signs of excessive wear, damage, modification, misuse, or improper handling. Products should be returned with original packaging, accessories, and included materials whenever possible.
Items returned without prior communication or authorization may experience delays in processing.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photos or additional information to evaluate the issue and determine the appropriate solution.
Once a returned item is received, jevyra will inspect the product to confirm that it meets return requirements. If the return is approved, the refund process will begin.
Refunds are generally issued to the original payment method used during purchase. Processing times may vary depending on your bank, payment provider, or financial institution.
Original shipping fees are generally non-refundable unless the return is caused by an error made by jevyra, a defective product, a damaged shipment, or where required by applicable law.
Return shipping costs may be the responsibility of the customer for standard preference-based returns unless otherwise agreed or required by law.
Customers should not send returns to an address without receiving return instructions from jevyra. Unauthorized returns may not be properly identified or processed.
For any return or refund questions, please contact: